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Commercial Applications

Briefly explain Consumer Rights.

Environmental Issues

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Answer

The Consumer Protection Act, 1986 provides the following six rights to consumers:

  1. Right to Safety — The right to be protected against the marketing of goods and services which are hazardous to life and property. Consumers should buy products with quality marks like ISI and AGMARK.

  2. Right to be Informed — The right to be informed about the quality, quantity, purity, potency, standard and price of goods. This protects consumers from unfair trade practices.

  3. Right to Choose — The right to be assured of access to a variety of goods and services at competitive prices. Consumers have the freedom to choose from available options.

  4. Right to be Heard — The right to have consumer interests considered at appropriate forums. Consumers can be represented in various committees set up for their welfare.

  5. Right to Seek Redressal — The right to seek redressal against unfair trade practices or exploitation. It includes fair settlement of genuine grievances.

  6. Right to Consumer Education — The right to acquire the knowledge and skill needed to be an informed consumer. Real consumer protection is achieved only when consumers know and exercise their rights.

These rights empower consumers to protect themselves from exploitation by unscrupulous traders and ensure fair dealings in the marketplace.

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