Discuss the duties of a consumer.

In order to exercise their rights, consumers must fulfil the following duties:

1. Check Quality and Warranty — While purchasing goods and services, consumers must check their quality and insist on a warranty card. They should buy products marked with ISI, AGMARK and other quality certifications.

2. Ask for Cash Memo — Consumers must always ask for a cash memo for the items purchased. This serves as a proof of purchase and is essential for filing complaints or claiming warranty.

3. Form Consumer Associations — Consumers should form consumer associations to create awareness about consumer rights and represent consumers in various committees formed to deal with matters relating to consumers.

4. Make Complaints for Genuine Grievances — Consumers should make complaints for their genuine grievances. Even if the value of goods or services involved is small, its impact on society can be large. They should take help from consumer associations in seeking redressal.

5. Know and Exercise Rights — Consumers must know and exercise their rights such as right to safety, right to be informed, right to choose, right to be heard, right to seek redressal and right to consumer education.

6. Beware of Misleading Advertisements — Consumers should not be carried away by misleading advertisements. They should verify the claims made in advertisements before making purchases.

7. Be Quality Conscious — Consumers should always be quality conscious and avoid buying cheap, poor-quality products that may be hazardous to health and property.