Commercial Applications
Explain the five consumer rights as per the Consumer Protection Act, 1986.
Environmental Issues
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The Consumer Protection Act, 1986 provides the following rights to consumers:
Right to Safety — It means the right to be protected against the marketing of goods and services which are hazardous to life and property. Before purchasing, consumers should insist on the quality and guarantee of the product and service. They should purchase products carrying quality marks such as ISI, AGMARK, etc.
Right to be Informed — It means the right to be informed about the quality, quantity, purity, potency, standard and price of goods. By getting all such information, consumers can make the right choice and protect themselves from unfair trade practices.
Right to Choose — It means the right to be assured, whenever possible, of access to a variety of goods and services at competitive prices. It also includes the right to basic goods and services. This right ensures that consumers are not forced to buy any particular product.
Right to be Heard — It means consumer's interest must receive due consideration at appropriate forums. It also includes the right to be represented in various forums constituted to consider the welfare of consumers.
Right to Seek Redressal — It means the right to seek redressal against unfair trade practices or unscrupulous exploitation of consumers. It also includes the right to fair settlement of the genuine grievances of consumers.
Right to Consumer Education — It means the right to acquire the knowledge and skill to be an informed consumer. Consumers must not only know but also exercise their rights. Only then real consumer protection can be achieved.
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