Commercial Applications
Ms. Emma, a working woman wants to purchase a laptop online. She came across an attractive offer on a popular e-commerce website. The website claimed to offer the latest model at a significantly discounted price with free shipping. Excited about the deal, Emma placed her order immediately. Emma received a damaged laptop. She tried contacting the website's customer support, but her calls and emails went unanswered.
Based on the case study, which of the following Consumer Right can be exercised by her.
- Right to be Heard
- Right to consumer education
- Right to choose
- Right to seek redressal
Environmental Issues
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Answer
Right to seek redressal
Reason — Right to seek redressal means the right to seek redressal against unfair trade practices and the right to fair settlement of genuine grievances. Since Emma received a damaged laptop and the seller is not addressing her grievance, she can exercise her right to seek redressal to claim compensation or replacement.
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