Commercial Applications
Ms. Emma, a working woman wants to purchase a laptop online. She came across an attractive offer on a popular e-commerce website. The website claimed to offer the latest model at a significantly discounted price with free shipping. Excited about the deal, Emma placed her order immediately. Emma received a damaged laptop. She tried contacting the website's customer support, but her calls and emails went unanswered.
Based on the case study, which of the following Consumer Right can be exercised by her.
- Right to be Heard
- Right to consumer education
- Right to choose
- Right to seek redressal
Answer
Right to seek redressal
Reason — Right to seek redressal means the right to seek redressal against unfair trade practices and the right to fair settlement of genuine grievances. Since Emma received a damaged laptop and the seller is not addressing her grievance, she can exercise her right to seek redressal to claim compensation or replacement.
Related Questions
Assertion (A): Values are a set of standards of behaviour that are considered desirable and important by society.
Reason (R): These principles or standards of behaviour need not be inculcated in person through the right kind of education.
- A is false, but R is true.
- A is true, but R is false.
- Both A and R are true and R explains A.
- Both A and R are true but R does not explain A.
There are two statements given below, marked as Assertion (A) and Reason (R). Read the statements and choose the correct option.
Assertion (A): Environmental education makes individuals aware of environmental issues and promotes environmental sustainability.
Reasoning (R): It is very essential to think and act creatively to become capable to approach environmental issues in a proactive manner.
- A is true but R is false
- A is false but R is true
- Both A and R are true, and R explains A
- Both A and R are true, but R does not explain A
An ecosystem may either be natural or artificial.
- True
- False
Lata visited a grocery shop and purchased a packet of biscuit. The Maximum Retail Price (MRP) was not clearly printed on this packet. Which Right of the consumer was violated here?
- Right to Safety
- Right to Choose
- Right to Seek Redressal
- Right to be Informed