Computer Applications
(a) Give two ways, other than video conferencing, in which branches are able to communicate. Give one advantage for each.
(b) There has been a large increase in the number of customers who use the Internet banking facilities offered by PJM Bank. Give, two reasons why customers choose to use Internet banking.
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Answer
(a) Two ways, other than video conferencing, in which branches can communicate are:
| S. No. | Method | Advantage |
|---|---|---|
| 1. | Emails can be sent and read at different times, allowing flexibility for recipients to respond when convenient. | |
| 2. | Instant Messaging | Instant Messaging allows for instant exchanges, facilitating quick decision-making and problem-solving. |
(b) Two reasons that customers choose to use Internet banking are:
- Customers don't need to visit the branch. It saves their time and travel cost.
- Customers can do their banking transaction at anytime as per their convenience without being restricted by the business hours of the bank.
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