Commercial Applications
Discuss the Sales Oriented and Product Oriented stage of marketing.
Markets & Marketing
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Answer
Sales-Oriented Stage (1930–1950):
- After the Great Depression, supply exceeded demand and selling became a problem.
- The motto became 'get rid of what you have.'
- Producers used aggressive selling and promotional efforts to dispose of goods.
- The focus was on increasing sales, not consumer satisfaction.
- Hard selling was the main characteristic of this stage.
- Salesmanship became central, and sometimes unscrupulous practices were used.
- This philosophy is still used for insurance, charity fund raising and other unsought products.
Product-Oriented Stage (1950–1960):
- Marketers believed that customers would buy a product if its quality was good.
- Therefore, the focus shifted from promotion to product improvement.
- Firms made efforts to improve product features and performance.
- However, overemphasis on product quality led to overlooking other aspects influencing consumer satisfaction.
- This led to the problem of marketing myopia — short-sightedness in marketing thinking, where firms became so focused on the product that they ignored the underlying customer need.
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