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Commercial Applications

Discuss the Sales Oriented and Product Oriented stage of marketing.

Markets & Marketing

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Answer

Sales-Oriented Stage (1930–1950):

  • After the Great Depression, supply exceeded demand and selling became a problem.
  • The motto became 'get rid of what you have.'
  • Producers used aggressive selling and promotional efforts to dispose of goods.
  • The focus was on increasing sales, not consumer satisfaction.
  • Hard selling was the main characteristic of this stage.
  • Salesmanship became central, and sometimes unscrupulous practices were used.
  • This philosophy is still used for insurance, charity fund raising and other unsought products.

Product-Oriented Stage (1950–1960):

  • Marketers believed that customers would buy a product if its quality was good.
  • Therefore, the focus shifted from promotion to product improvement.
  • Firms made efforts to improve product features and performance.
  • However, overemphasis on product quality led to overlooking other aspects influencing consumer satisfaction.
  • This led to the problem of marketing myopia — short-sightedness in marketing thinking, where firms became so focused on the product that they ignored the underlying customer need.

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