Economics
People make complaints about the lack of civic amenities such as bad roads or poor water and health facilities but no one listens. Now the RTI Act gives you the power to question. Do you agree? Discuss.
Consumer Rights
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Answer
The Right to Information (RTI) Act indeed empowers citizens by granting them the right to seek information from public authorities. This tool can be particularly effective in addressing complaints and concerns regarding civic amenities such as bad roads, poor water facilities, and inadequate health services. The RTI Act ensures transparency in governance by allowing citizens to access information related to public services and projects. When citizens face issues like bad roads or inadequate health facilities, they can use RTI to obtain details about government budgets allocated for these services, timelines for projects, and actions taken by authorities to address these issues. RTI enables citizens to gather factual information and evidence to support their complaints and advocacy efforts. Therefore, RTI empowers individuals and communities by providing them with a formal mechanism to question authorities and hold them accountable. It shifts the power dynamic by ensuring that citizens have access to information that was previously inaccessible or hidden.
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Arrange the following in the correct order.
(a) Arita files a case in the District Consumer Disputes Redressal Commission.
(b) She engages a professional person.
(c) She realises that the dealer has given her defective material.
(d) She starts attending the commission proceedings.
(e) She goes and complains to the dealer and the Branch office, to no effect.
(f) She is asked to produce the bill and warranty before the commission.
(g) She purchases a wall clock from a retail outlet.
(h) Within a few months, the dealer was ordered by the commission to replace her old wall clock with a brand new one at no extra cost.