Say True or False.

(i) COPRA applies only to goods.

(ii) India is one of the many countries in the world which has exclusive authorities established for consumer disputes redressal.

(iii) When a consumer feels that he has been exploited, he must file a case in the District Consumer Commission.

(iv) It is worthwhile to move to consumer commissions only if the damages incurred are of high value.

(v) Hallmark is the certification maintained for standardisation of jewellery.

(vi) The consumer redressal process is very simple and quick.

(vii) A consumer has the right to get compensation depending on the degree of the damage.

(i) False
Reason — COPRA applies to goods as well as services.

(ii) True
Reason — Consumer Court is the special purpose court in India, that deals with cases regarding consumer disputes and grievances.

(iii) False Reason — He can file a case in the District Consumer Commission only if the involved claim is less than 1 crore. He can approach the state-level Consumer Disputes Redressal Commissions called State Commission if the claim is between Rs 1 crore and Rs 10 crore and the national-level commission — National Commission for claims exceeding Rs 10 crore. If a case is dismissed in district-level commission, a consumer can also appeal in the state and then in national-level commissions.

(iv) False
Reason — Consumer court can be approached for small value claims as well.

(v) True
Reason — Hallmark certification help consumers get assured of quality/purity while purchasing gold jewellery.

(vi) False
Reason — The consumer redressal process is becoming cumbersome, expensive and time consuming. Many a time, consumers are required to engage lawyers.

(vii) True
Reason — If any damage is done to a consumer, she has the right to get compensation depending on the degree of damage.