"Services are not homogeneous". Justify with reason.

The statement is correct. Services are not homogeneous because of their variability feature. Services can rarely be standardised or made uniform. The quality of a service may differ from customer to customer or from one time period to another, depending on the service provider. For example, you may not get the same service quality each time you hire a taxi. Similarly, a patient may not get the same treatment in a village hospital that he gets in a metro hospital.