Economics
The Consumer Protection Act 1986 ensures the following as rights which every consumer in India should possess
(i) Right to choice.
(ii) Right to information.
(iii) Right to redressal.
(iv) Right to representation.
(v) Right to safety.
(vi) Right to consumer education.
Categorise the following cases under different heads and mark against each in brackets.
(a) Lata got an electric shock from a newly purchased iron. She complained to the shopkeeper immediately. ( )
(b) John is dissatisfied with the services provided by MTNL/BSNL/TATA INDICOM for the past few months. He files a case in the District Level Consumer Commission. ()
(c) Your friend has been sold a medicine that has crossed the expiry date and you are advising her to lodge a complaint ( ).
(d) Iqbal makes it a point to scan through all the particulars given on the pack of any item that he buys. ( )
(e) You are not satisfied with the services of the cable operator catering to your locality but you are unable to switch over to anybody else. ( )
(f) You realise that you have received a defective camera from a dealer. You are complaining to the head office persistently ( ).
Answer
(a) Lata got an electric shock from a newly purchased iron. She complained to the shopkeeper immediately. (v) Right to safety
(b) John is dissatisfied with the services provided by MTNL/BSNL/TATA INDICOM for the past few months. He files a case in the District Level Consumer Commission. (iii) Right to redressal
(c) Your friend has been sold a medicine that has crossed the expiry date and you are advising her to lodge a complaint. (vi) Right to consumer education
(d) Iqbal makes it a point to scan through all the particulars given on the pack of any item that he buys. (ii) Right to information
(e) You are not satisfied with the services of the cable operator catering to your locality but you are unable to switch over to anybody else. (i) Right to choice
(f) You realise that you have received a defective camera from a dealer. You are complaining to the head office persistently. (iv) Right to representation
Related Questions
Arrange the following in the correct order.
(a) Arita files a case in the District Consumer Disputes Redressal Commission.
(b) She engages a professional person.
(c) She realises that the dealer has given her defective material.
(d) She starts attending the commission proceedings.
(e) She goes and complains to the dealer and the Branch office, to no effect.
(f) She is asked to produce the bill and warranty before the commission.
(g) She purchases a wall clock from a retail outlet.
(h) Within a few months, the dealer was ordered by the commission to replace her old wall clock with a brand new one at no extra cost.
What is the difference between consumer protection council and Consumer Disputes Redressal Commission?
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