Economics
What is the difference between consumer protection council and Consumer Disputes Redressal Commission?
Answer
| Consumer Protection Councils (CPC) | Consumer Disputes Redressal Commission (CDRC) |
|---|---|
| They primarily focus on consumer education, awareness, and advocacy. | They are quasi-judicial bodies established to resolve disputes between consumers and businesses. |
| They aim to empower consumers by disseminating information about their rights, responsibilities, and available remedies. | They provide a forum for consumers to seek redressal when they face issues related to defective products, deficient services, unfair trade practices, or overcharging. |
| These councils exist at both the central (national) and state levels. | They are at district, state and national level. |
Related Questions
The following are some of the catchy advertisements of products that we purchase from the market. Which of the following offers would really benefit consumers? Discuss.
- 15 gm more in every 500 gm pack.
- Subscribe for a newspaper with a gift at the end of a year.
- Scratch and win gifts worth Rs 10 lakhs.
- A milk chocolate inside a 500 gram glucose box.
- Win a gold coin inside a pack.
- Buy shoes worth Rs 2000 and get one pair of shoes worth Rs 500 free.
Arrange the following in the correct order.
(a) Arita files a case in the District Consumer Disputes Redressal Commission.
(b) She engages a professional person.
(c) She realises that the dealer has given her defective material.
(d) She starts attending the commission proceedings.
(e) She goes and complains to the dealer and the Branch office, to no effect.
(f) She is asked to produce the bill and warranty before the commission.
(g) She purchases a wall clock from a retail outlet.
(h) Within a few months, the dealer was ordered by the commission to replace her old wall clock with a brand new one at no extra cost.
The Consumer Protection Act 1986 ensures the following as rights which every consumer in India should possess
(i) Right to choice.
(ii) Right to information.
(iii) Right to redressal.
(iv) Right to representation.
(v) Right to safety.
(vi) Right to consumer education.
Categorise the following cases under different heads and mark against each in brackets.
(a) Lata got an electric shock from a newly purchased iron. She complained to the shopkeeper immediately. ( )
(b) John is dissatisfied with the services provided by MTNL/BSNL/TATA INDICOM for the past few months. He files a case in the District Level Consumer Commission. ()
(c) Your friend has been sold a medicine that has crossed the expiry date and you are advising her to lodge a complaint ( ).
(d) Iqbal makes it a point to scan through all the particulars given on the pack of any item that he buys. ( )
(e) You are not satisfied with the services of the cable operator catering to your locality but you are unable to switch over to anybody else. ( )
(f) You realise that you have received a defective camera from a dealer. You are complaining to the head office persistently ( ).
If the standardisation ensures the quality of a commodity, why are many goods available in the market without ISI or Agmark certification?