…………… function ensures that the policies, procedures and actions of the organization are in public interest.

1. Financial Management
2. Public Relations
3. Skill Development
4. Performance Appraisal

A planned and sustained effort and management function is:

1. Public relations
2. Public applications
3. Promotion
4. Propaganda

…………… fosters greater understanding and improves relationship with the client.

1. Dialogue
2. Persuasion
3. Human Relations
4. Empathy

Which of the following helps to reduce prejudice and builds up mutual confidence between two persons?

1. Empathy
2. Persuasion
3. Dialogue
4. Ethics