Commercial Applications
Which of the following is the last step in the process of selling?
- Preparation
- Prospecting
- Closing the sale
- Post-sale follow-up
Sales
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Answer
Post-sale follow-up
Reason — The seven steps of personal selling are — Preparation, Prospecting, Approach, Presentation, Convincing, Closing the Sale and Post-sale Follow-up. Hence, post-sale follow-up is the last step.
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