PJM Bank has a Head Office based in Bangalore and a large number of branches nationwide. The Head Office uses video conferencing to communicate with the branch managers.

(a) Identify the requirements to be fulfilled by each branch for video conferencing.

(b) Describe three benefits to the bank of using video conferencing.

(c) Describe three problems that may occur when using video conferencing.

(a) For video conferencing, each branch should fulfill the following requirements :

1. Multimedia PCs
2. Video Cameras
3. Microphones
4. Internet connection
5. Video conferencing software

(b) Three benefits to the bank of using video conferencing are:

1. Cost and time savings — It reduces travel expenses for the bank and saves valuable time for the branch managers by reducing the need to travel to the head office for meetings.
2. Enhanced communication and collaboration — It improves communication and collaboration resulting in faster decision-making.
3. Increased efficiency and productivity — It enables sharing documents and presentations during meetings making it easier to provide updates, have real-time discussions and conduct training sessions for branch managers and staff.

(c) Three problems that may occur when using video conferencing are:

1. Technical difficulties — Video conferencing relies heavily on technology, and technical issues like poor internet connection, poor quality video camera or microphone, etc. can disrupt or degrade the quality of meetings.
2. Distractions and multitasking — Participants in video conferences may face distractions from their immediate environment, such as noise, interruptions, or personal devices.
3. Lack of non-verbal cues — The video camera might not be able to see all parts of the room at the same time leading to potential misunderstandings or misinterpretations during discussions.